Online dispute resolution (ODR)

Updated Jackson ADR Handbook published

A new (second) edition of the Jackson ADR Handbook was published on 8 September 2016. The original edition of the Handbook (see our bulletin here) was published in 2013 as one of the suite of measures recommended by Lord Justice Jackson in … Continue reading

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Filed under Adjudication, ADR, ADR institutions, Expert Determination, Mediation (General), Online dispute resolution (ODR), Other ADR processes

UK: Civil Courts Structure Review recommends expanded role for ADR

The recently published final report of Lord Justice Briggs in his Civil Courts Structure Review includes some interesting conclusions as to the role currently played by ADR in the civil justice system in England and Wales and a number of recommendations aimed at expanding that role. … Continue reading

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Filed under Government proposals and consultations, Mediation (General), Online dispute resolution (ODR), UK

UK: Interim report published in Civil Courts Structure Review

An important judicial report has been published examining the need for changes to the court structure and processes for civil justice in England and Wales. The Civil Courts Structure Review by Lord Justice Briggs was commissioned by the senior judiciary to coincide … Continue reading

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Filed under Government proposals and consultations, Online dispute resolution (ODR), UK

The EU Online Dispute Resolution (ODR) Platform – an update on timing

It has been confirmed that online businesses will have an extended timeframe in which to comply with new obligations to signpost customers to the Online Dispute Resolution (ODR) Platform being set up by the EU Commission. As we have previously reported, the EU … Continue reading

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Filed under ADR institutions, Consumers, Government proposals and consultations, Online dispute resolution (ODR)

ADR for consumer disputes: New obligations on UK traders from 1 October 2015

The UK government has now published the principal legislation that will implement the European ADR Directive and the European Online Dispute Resolution (ODR) Regulation, both of which seek to encourage the use of ADR to resolve consumer disputes across the EU. … Continue reading

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Filed under ADR, Consumers, Online dispute resolution (ODR)

UK Government announces plans for implementation of the EU ADR Directive and ODR Regulation

The UK Government has announced its plans for implementing the ADR Directive and the ODR Regulation, both of which are aimed at promoting the use of ADR schemes in disputes involving consumer complaints throughout the EU. While the Government is not at this stage … Continue reading

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Filed under ADR, ADR institutions, Consumers, Europe, Government proposals and consultations, Online dispute resolution (ODR), UK

EU: ADR Directive and ODR Regulation to enter into force

We have previously reported on EU legislative proposals for a directive on ADR in consumer disputes and a supporting regulation on online dispute resolution (ODR). On 18 June 2013, the  ADR Directive  (Directive 2013/11/EU) and the ODR Regulation (Regulation (EU) 524/2013) were published in the Official … Continue reading

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Filed under ADR institutions, Consumers, Europe, Online dispute resolution (ODR)

Improving consumer protection on a European level

Consumer rights have received further support with the announcement that the UK will adopt the proposed Directive on Alternative Dispute Resolution (ADR Directive) and a Regulation on Online Dispute Resolution (ODR Regulation). Anita Phillips, a professional support lawyer in our London office,  … Continue reading

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Filed under ADR, ADR institutions, Consumers, Europe, Online dispute resolution (ODR), UK