Tag Archives: consumers

The EU Online Dispute Resolution (ODR) Platform – an update on timing

It has been confirmed that online businesses will have an extended timeframe in which to comply with new obligations to signpost customers to the Online Dispute Resolution (ODR) Platform being set up by the EU Commission. As we have previously reported, the EU … Continue reading

Leave a Comment

Filed under ADR institutions, Consumers, Government proposals and consultations, Online dispute resolution (ODR)

New ADR consumer information obligations apply from today

From today, almost all UK businesses selling goods or services to consumers in the EU need to comply with new requirements to provide consumers with information about ADR options, under legislation implementing the new EU ADR Directive. The new rules include obligations (in … Continue reading

Leave a Comment

Filed under Consumers, UK

ADR for consumer disputes: New obligations on UK traders from 1 October 2015

The UK government has now published the principal legislation that will implement the European ADR Directive and the European Online Dispute Resolution (ODR) Regulation, both of which seek to encourage the use of ADR to resolve consumer disputes across the EU. … Continue reading

1 Comment

Filed under ADR, Consumers, Online dispute resolution (ODR)

UK Government announces plans for implementation of the EU ADR Directive and ODR Regulation

The UK Government has announced its plans for implementing the ADR Directive and the ODR Regulation, both of which are aimed at promoting the use of ADR schemes in disputes involving consumer complaints throughout the EU. While the Government is not at this stage … Continue reading

Leave a Comment

Filed under ADR, ADR institutions, Consumers, Europe, Government proposals and consultations, Online dispute resolution (ODR), UK

EU: ADR Directive and ODR Regulation to enter into force

We have previously reported on EU legislative proposals for a directive on ADR in consumer disputes and a supporting regulation on online dispute resolution (ODR). On 18 June 2013, the  ADR Directive  (Directive 2013/11/EU) and the ODR Regulation (Regulation (EU) 524/2013) were published in the Official … Continue reading

Leave a Comment

Filed under ADR institutions, Consumers, Europe, Online dispute resolution (ODR)

Improving consumer protection on a European level

Consumer rights have received further support with the announcement that the UK will adopt the proposed Directive on Alternative Dispute Resolution (ADR Directive) and a Regulation on Online Dispute Resolution (ODR Regulation). Anita Phillips, a professional support lawyer in our London office,  … Continue reading

Leave a Comment

Filed under ADR, ADR institutions, Consumers, Europe, Online dispute resolution (ODR), UK

European Parliament adopts legislative Resolutions on ADR proposals

On 12 March 2013, the European Parliament adopted two key legislative measures regarding ADR in respect of consumer disputes. The first Resolution deals with the proposed Directive on alternative dispute resolution (ADR) and the second Resolution deals with the proposed … Continue reading

Leave a Comment

Filed under ADR, Europe, Government proposals and consultations

ADR central to UK Government’s far-reaching reform of competition law class actions

The Government yesterday published its plans for reforming the UK regime for competition law private actions, following a detailed consultation exercise carried out last year. The wide-ranging reforms controversially include the creation of an opt-out collective action for competition law … Continue reading

Leave a Comment

Filed under ADR, Consumers, Government proposals and consultations, Mediation (General)

UK tax assurance commissioner publishes new code of governance promoting early resolution of tax disputes

Her Majesty’s Revenue and Customs (HMRC)’s new code of governance published on 1 November 2012 aims to resolve tax disputes collaboratively and by agreement, with “only a very small minority” requiring resolution by legal action. The code of governance endorses HMRC’s earlier Litigation and … Continue reading

Leave a Comment

Filed under ADR, Consumers, Tax, UK

Hong Kong Financial Dispute Resolution Centre (FDRC) opens

On 19 June 2012 the Financial Dispute Resolution Centre opened to assist financial institutions and their clients to resolve monetary disputes involving claims not exceeding HKD 500,000 (USD 65,000). It is hoped that under the FDRC’s dispute resolution mechanism, an early meeting/mediation between the … Continue reading

Leave a Comment

Filed under ADR, Asia, Financial Services, Mediation (General)