Retail

Criminal liability for defective products: a refresher

With the coming into force last month of the Consumer Rights Act 2015, there has understandably been a significant focus on the civil remedies available to consumers who purchase defective products (see our recent blog post commenting on the new Act).  … Continue reading

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Filed under Fast Moving Consumer Goods, Food & Beverages, Product recall, Product safety, Retail, UK, Uncategorized

The UK Consumer Rights Act 2015 – key changes that every consumer business should be aware of

The Consumer Rights Act 2015 represents a significant development in the regulation of consumer contracts under UK law. It consolidates and brings consistency to rules that were previously spread across a wide range of different Acts and Regulations. It also … Continue reading

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Filed under Fast Moving Consumer Goods, Food & Beverages, Pharmaceuticals and Healthcare, Product recall, Product safety, Retail, UK, Uncategorized

ADR for consumer disputes: New obligations on businesses from 1 October 2015

The UK government has now published the principal legislation that will implement the European ADR Directive and the European Online Dispute Resolution (ODR) Regulation, both of which seek to encourage the use of alternative dispute resolution schemes to resolve consumer … Continue reading

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Filed under Europe, Fast Moving Consumer Goods, Retail, UK

Australia: Country of origin claims: ACCC guidelines

Businesses that make country of origin claims in marketing their products in Australia should consult the ‘Country of Origin claims and the Australian Consumer Law’ guidelines published by the Australian Competition and Consumer Commission (ACCC) in April 2014.

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Filed under Australia, Fast Moving Consumer Goods, Food & Beverages, Retail

Consumers are doing it for themselves – Consumer Protection Regulation

A new civil right of action for consumers became available on 1 October 2014, against traders and businesses which have employed certain misleading or aggressive practices, under The Consumer Protection (Amendment) Regulations 2014 (the “2014 Regulations”).

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Filed under Retail, UK, Uncategorized

New focus on consumer products for Australian regulator of competition and consumer law

In Australia the main regulator of consumer law is the Australian Competition and Consumer Commission (ACCC). In 2010 the enforcement powers of the ACCC were significantly strengthened with the intention of enabling the ACCC to provide a more responsive national … Continue reading

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Filed under Australia, Fast Moving Consumer Goods, Retail