At a breakfast session on 9 October at Herbert Smith Freehills' London office, the Centre for Effective Dispute Resolution (CEDR) will convene a debate exploring the role for facilitative discussion and negotiation between regulated firms and their regulators, with a focus on the banking and insurance… Read more

The UK High Court recently refused to allow a claim to proceed in relation to mis-selling of an insurance product on the basis that the claimants had already been offered full redress under a formal ADR scheme established in relation to… Read more

A number of alternative dispute resolution procedures are available and recognised in Japan – including expert determination, mediation, conciliation, and multi-track dispute resolution processes (ie a combination of different dispute resolution mechanisms such as arbitration and expert determination). Peter Godwin,… Read more

Our previous post reported on the "Law Concerning the Promotion of the Use of Alternative Dispute Resolution Procedures” (the “ADR Promotion Law”), which came into effect on 1 April 2007. Under the ADR Promotion Law, 116  institutions from multiple sectors… Read more

Australia's shadow minister for financial services, Mathias Cormann, has acknowledged that there are legitimate concerns over procedural matters and natural justice in relation to Australia's Financial Ombudsman Service (FOS) and the Credit Ombudsman Service (COS). The term 'ombudman' derives from Swedish and… Read more

On 19 June 2012 the Financial Dispute Resolution Centre opened to assist financial institutions and their clients to resolve monetary disputes involving claims not exceeding HKD 500,000 (USD 65,000). It is hoped that under the FDRC's dispute resolution mechanism, an early meeting/mediation between the… Read more

Together with the consultation on the use of ADR and the resulting legislative proposal, the European Commission is undertaking the following initiatives: The EU Citizenship Report dated October 2010 pledges to facilitate fast and inexpensive out-of-court resolution of consumer problems in… Read more

Section 328 of the Proceeds of Crime Act 2002 (PoCA) provides that it is an offence for a person to be involved in an arrangement that he knows or suspects will facilitate the acquisition, retention, use or control of criminal… Read more