Tag Archives: ADR Directive
The EU Online Dispute Resolution (ODR) Platform – an update on timing
It has been confirmed that online businesses will have an extended timeframe in which to comply with new obligations to signpost customers to the Online Dispute Resolution (ODR) Platform being set up by the EU Commission. As we have previously reported, the EU … Continue reading
New ADR consumer information obligations apply from today
From today, almost all UK businesses selling goods or services to consumers in the EU need to comply with new requirements to provide consumers with information about ADR options, under legislation implementing the new EU ADR Directive. The new rules include obligations (in … Continue reading
ADR for consumer disputes: New obligations on UK traders from 1 October 2015
The UK government has now published the principal legislation that will implement the European ADR Directive and the European Online Dispute Resolution (ODR) Regulation, both of which seek to encourage the use of ADR to resolve consumer disputes across the EU. … Continue reading
Filed under ADR, Consumers, Online dispute resolution (ODR)
UK Government announces plans for implementation of the EU ADR Directive and ODR Regulation
The UK Government has announced its plans for implementing the ADR Directive and the ODR Regulation, both of which are aimed at promoting the use of ADR schemes in disputes involving consumer complaints throughout the EU. While the Government is not at this stage … Continue reading
EU: ADR Directive and ODR Regulation to enter into force
We have previously reported on EU legislative proposals for a directive on ADR in consumer disputes and a supporting regulation on online dispute resolution (ODR). On 18 June 2013, the ADR Directive (Directive 2013/11/EU) and the ODR Regulation (Regulation (EU) 524/2013) were published in the Official … Continue reading
Improving consumer protection on a European level
Consumer rights have received further support with the announcement that the UK will adopt the proposed Directive on Alternative Dispute Resolution (ADR Directive) and a Regulation on Online Dispute Resolution (ODR Regulation). Anita Phillips, a professional support lawyer in our London office, … Continue reading
Filed under ADR, ADR institutions, Consumers, Europe, Online dispute resolution (ODR), UK