On 20 October 2022, Herbert Smith Freehills published our sixth edition of the Global Bank Review: Banking on People. Against a backdrop of increased societal expectations, shifting employee priorities, reliance on technology and an uncertain economic outlook, ‘Banking on People’ delves deeper into the people-centric issues our banks clients are grappling with and explores the opportunities for growth in an industry once again facing a severe squeeze.

To help clients identify the issues and chart a path forward, the publication features eight articles including:

  • regulatory: while lenders are determined to broaden their appeal to a new generation of customers, regulators are raising the bar for consumer protection –a risky combination;
  • artificial intelligence: the risks and rewards of AI-assisted banking and how, if used as a force for good, it can lead to an enhanced customer experience and improved regulatory compliance;
  • activism: the rise of activism and how banks can best prepare themselves to mitigate disruption and manage any fall-out; and
  • non-financial misconduct: the growing focus on the culture of banks which has seen regulators and policymakers increasingly scrutinise the industry to address poor behaviour beyond financial wrongdoing.

The Global Bank Review: Banking on People is available here.