New technologies, such as artificial intelligence (“AI”) and distributed ledger technology (“DLT”), continue to have a significant impact on the way in which firms, customers and regulators interact. Firms introducing innovative business models whose products or services fall under the jurisdiction of different sectoral regulators can find themselves having to address competing regulatory expectations.
As these new innovative technologies and cross-sector business models begin to emerge, regulators have recognised a need to:
- create a safe and encouraging environment for firms to develop positive innovations, while continuing to provide regulatory certainty;
- ensure that consumers are protected from new technologies still under development; and
- ensure that efficient and cost saving new technologies are made available to the public in a timely manner.
On 29 May 2019, the FCA issued a Call for Input seeking views on whether a single point of entry cross-sectoral sandbox would be useful in achieving these goals. This is the first cross-sector sandbox proposed by a global regulator and reflects the UK’s desire to be perceived as a key centre for innovation and a thought leader on technology.
In a nutshell, the proposed cross-sector sandbox will allow firms to test innovative products, services and business models in a live market environment. Firms whose business spans different sectors (e.g. telecommunications, public utilities and banking) will be able to use this opportunity to obtain informal regulator input and guidance. Products will be tested on a small scale and appropriate safeguards would be put in place to protect test participants. The deadline for submissions to the FCA is 30 August 2019.
It appears that technology companies, telecommunication companies, public utility providers and financial institutions will be the most likely users of the cross-sector sandbox. Possible use cases include the launch of Orange Bank by the French telecommunications company, the launch of Ant Financial by the Alibaba Group, and the introduction of other “hyper platform” models by technology companies such as Tencent and Baidu (Open Edge).
We consider the FCA’s proposed cross-sector sandbox in more detail below.
Traditional business models have largely been considered by regulators on an individual basis. Where there have been areas of overlap, the FCA have relied on bilateral memoranda of understanding (“MoUs”) and existing fora to discuss cross-cutting issues. However, there is currently no practical mechanism for multiple regulators to collaborate. With the development of more innovative and cross sectoral business models, regulators have recognised the need for a more focused and streamlined approach. This is where the proposed cross-sector sandbox comes in.
The FCA’s suggestion of introducing a cross-sector regulatory sandbox is also consistent with the global trend of fostering innovation: at least 31 global financial services regulatory agencies now have a regulatory sandbox. In addition, in January 2019, the FCA and 35 other financial organisations also launched the Global Financial Innovation Network (“GFIN”) to launch a cross-border testing pilot. The FCA’s current proposed cross-sector sandbox builds on the lessons learned from existing sandboxes and aims to leverage new opportunities brought by technological developments.
Key features of the FCA’s proposed cross-sector sandbox
Key features of the FCA’s proposed regulatory sandbox include the following:
- Restricted authorisation – The FCA will have a tailored authorisation process for firms accepted into the sandbox. Any authorisation or registration will be restricted to allow firms to only test ideas as agreed with the FCA.
- Individual guidance – The FCA will explain how it will interpret the requirements in the context of a specific test.
- Informal steers – The FCA can provide views on the potential regulatory implications of an innovative product or business model that is at an early stage of development.
- Waivers – The FCA may be able to waive or modify an unduly burdensome rule, for a test. However, the FCA will not able to waive national or international law.
- No enforcement action letters – If a firm deals with the FCA openly, keeps to the agreed testing parameters and treats customers fairly, the FCA accepts that unexpected issues may arise but it does not expect to take disciplinary action.
The FCA has said that it will oversee tests closely and set specific safeguards for consumers. Sandbox tests are expected to have a clear objective (e.g. reducing costs to consumers) and to be conducted on a small scale. Under the sandbox arrangement, firms will be able to test their innovations for a limited duration (up to 6 months) with a limited number of customers.
From a financial services perspective, the proposed cross-sector sandbox is expected to help:
- Reduce time and cost of getting innovative ideas to the market (e.g. using DLT/ crypto assets as a payment mechanism for utility bills);
- Facilitate access to finance and regulatory insight for innovators;
- Enable products with potential or immediate cross-sector relevance to be tested and introduced to the market;
- Ensure appropriate consumer protection safeguards are built into new products and services;
- Allow regulators to share learnings from various tests and other sectors (e.g., on AI, DLT, Big Data and machine learning);
- Allow regulators to create a common or harmonised regulatory and policy approach to the development and implementation of new technologies; and
- Provide firms with complex new business models which span more than one regulator with a unique, coordinated single-point entry sandbox. Whilst the FCA has identified the possible use cases referred to above (Orange Bank, Ant Financial, Tencent and Open Edge), there will be greater use of more innovative business models as more and more technology and telecommunication firms diversify into traditional business areas, such as banking and public utilities, and vice versa.
The FCA has also identified some of the potential challenges a prospective cross-sector sandbox could face. They include:
- Lack of demand – It is difficult to predict how many firms would submit an application that meets the eligibility criteria set by participating regulators.
- Misunderstanding about the purpose of a sandbox – The FCA expects that participating regulators will set eligibility criteria and only accept applications from firms who have shown a “need for testing”. This, the FCA believes, will separate these genuine cases from those which simply wish to gain a regulatory seal of approval.
- Firms do not improve own in-house knowledge – Since regulatory feedback will be given, some firms (particularly smaller firms) may lose the incentive to develop in-house knowledge. As such, successful applicants to the cross-sector sandbox will need to show that they have an understanding of the regulatory framework in which they operate. Applicants will also need to provide reports of their findings and next steps. Also, restrictions on firms will only be removed once the FCA is satisfied that a firm’s knowledge of the regulated market has sufficiently (i.e. when firms are able to operate without exposing markets and consumers to unacceptable harm).
- Differing regulatory remits – As regulators have different mandates and objectives, they may arrive at different conclusions when looking at the same trial outcomes. Given different regulatory philosophies, there may also be situations where competing objectives conflict. For example, a new innovative business model that is prudentially sound may be approved by the PRA. However, it may not receive the FCA’s blessing if it does not promote effective competition in the interests of consumers. However, the FCA is of the view that looking at tests concurrently with other regulators will help mitigate instances of uncertainty. Although the sandbox should foster greater cooperation between regulatory bodies in the live testing environment, issues that are inherent in the various distinct regulatory frameworks may arise even after the product or offering has advanced into the formal marketplace. For example, a cross-sector product might fall within scope of several distinct dispute resolution mechanisms – different schemes, such as the Financial Ombudsman Service and the Energy Ombudsman, have different powers to, and parameters for, ordering redress and compensation.
The proposed cross-sector sandbox is a further evolution of the FCA’s commitment to fostering innovation, and recognises that, even where sectors remain distinct, user behaviours and expectations are driving increased interaction between regulated sectors. Innovators from sectors other than the purely financial should be encouraged to respond to the call for evidence.