The Pensions Ombudsman’s annual report for 2018/19 shows that the number of pension related complaints continues to rise, with 1,538 new investigations opened by the Ombudsman in the past year (a 5% increase on the previous year).

The top 10 reasons for new complaints remains largely unchanged from 2017/18, although the order has changed. However, transfers continue to be the most common cause of complaints (representing 7.1% of new complaints in 2018/19).

Here’s the full top 10:

Subject matterPercentage of new complaints
Transfers: general7.1%
Ill health6.2%
Failure to provide information/act on instructions5.7%
Benefits: incorrect calculation4.6%
Benefits: overpayments4.6%
Death benefits3.2%
Benefits: refusal/failure to pay/late payment2.6%
Contributions: failure to pay2.5%


Tim Smith
Tim Smith
Professional Support Lawyer, London
+44 20 7466 2542








Recent posts

Requests for information from the Regulator are on the rise – so what should you do if you receive one?

Tougher pensions regulation survey – share your views