The Pensions Ombudsman’s annual report for 2018/19 shows that the number of pension related complaints continues to rise, with 1,538 new investigations opened by the Ombudsman in the past year (a 5% increase on the previous year).
The top 10 reasons for new complaints remains largely unchanged from 2017/18, although the order has changed. However, transfers continue to be the most common cause of complaints (representing 7.1% of new complaints in 2018/19).
Here’s the full top 10:
|Subject matter||Percentage of new complaints|
|Failure to provide information/act on instructions||5.7%|
|Benefits: incorrect calculation||4.6%|
|Benefits: refusal/failure to pay/late payment||2.6%|
|Contributions: failure to pay||2.5%|